Monitor 24-7 changes Service Management Landscape again with the release of IncidentMonitor™ 9.6 Service Desk Software. Is the competition able to keep up?
After working closely together with several customers, Monitor 24-7 Inc is proud to release a new version of its PinkVERIFY ITIL service desk software solution IncidentMonitor™. Companies can support their ITIL® as well as non-ITIL® processes using a SaaS or on-premise application access model.
“This is probably our largest service desk software release in history.” Frank Huitenga says.
Besides a complete refresh of our interface we strive for the number one position in the market for ease of use in administration with our new and advanced graphical service catalog designer that integrates with our graphical workflow designer and request management. "We can truly and honestly say that we offer a service desk tool that can configure the most advanced process flows and service catalog forms without the need for any coding. Compared to some competitors who claim that only light-weight java scripting is needed to customize for your needs, we can really say that it is just click, drag and drop. What does light weight java script mean? It still sounds like coding to me” Scott Walling, co-founder of Monitor 24-7 adds to this comment. Frank Huitenga continues, “We are very confident that we can lead the market again with this new release. IncidentMonitor™ 9.6 was presented in Beta form at various events from Pink and ITSMf in Canada and the US and the result was overwhelming. We received so many demo requests that we could hardly handle it and within a few weeks we signed
several new customers, one being the Ministry of Children & Family development in British Columbia. The reason why they signed up? The look and feel, the automated actions and the ease of use for customers, support agents as well as the administrator. We are excited to officially release and present our solution to the rest of the world. “
As usual we worked closely with clients to define our development list. This resulted in an impressive list of new features and software updates that are rolled into IncidentMonitor™ 9.6.